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Free & Easy Returns
The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
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Membership covers up to 5 pets (dogs & cats)
Top-rated licensed veterinarians
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(BW)(FL-PETMED-EXPRESS)(PETS) PetMed Express Hires Former Lens Express Information Systems Team
Business Editors
POMPANO BEACH, Fla.--(BUSINESS WIRE)--Aug. 30, 2000--PetMed Express, Inc. (OTCBB:PETS) today announced that it had recently hired Richard Kersh as its information systems (IS) director. Prior to joining PetMed Express, Mr. Kersh had been employed by Lens Express, Inc., a leading direct marketer of replacement contact lenses, eye care solutions and designer sunglasses, in a variety of positions including IS Director (November 1998 until July 2000), Project Manager (March 1996 until October 1998), Sales Trainer (July 1995 until February 1996) and Sales Staff/Coach (June 1994 until June 1995). Mr. Kersh received a B.S. in Marketing from the University of Florida in 1994.
Also joining the PetMed Express' IS team were Dean Preiser and Chris Digiacomo, who were both employed by Lens Express, Inc. prior to joining PetMed Express. Mr. Preiser's responsibilities at Lens Express included phone system administration and network maintenance. Mr. Digiacomo's responsibilities at Lens Express included lead programming for the website, database management, and system and network administration. PetMed Express' President and COO, Chris Lloyd, stated, "We are excited to have this team working with us at PetMed Express because of the similarity of our business model as compared to Lens Express'. Their experience with the information systems required to support mail order and Internet customer acquisition campaigns will be of great value".
PetMed Express, Inc. is the leading nationwide pet pharmacy. PetMed Express markets prescription and non-prescription pet medications, health and nutritional supplements and accessories at discounted prices through the PetMed Express catalog, telemarketing sales representatives and on the Internet through its web site at www.petmedexpress.com.
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Celebrating 30 years of trusted pet care.
This year, PetMeds celebrates its 30th Anniversary. As America’s first online pet pharmacy, our dedication to your pet’s health remains our number one priority.
Join us all year long as we celebrate this milestone with special deals, exciting contests, and great offers to thank you for three decades of trust.
AutoShip
We want pet care to feel effortless for every pet parent. Now, with updates to our AutoShip program, it’s easier than ever to get what you need, when you need it:
We'll send an email one week before an AutoShip order ships. This way, you have time to make changes.
Skip or pause online when you don't need your next order yet.
Add your favorite items to future recurring orders under Manage AutoShip in My Account.
Get support finding products your pet will love by scheduling a free video call with a licensed vet (available while enrolled in autoship).
As always, you’ll lock in savings with 5% off future orders.*
* Certain products or categories may not be eligible for discounts; discounts will be shown on product pages when available.