Free & Easy Returns
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
Some items must be returned by mail, while others can be discarded or donated.Please see our
Returns & Refunds Policy or
Contact Us to learn more.
See a lower price somewhere?
We’ll match it! 100% satisfaction guaranteed!
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DISCOUNT OFFER
ALL VALUED CUSTOMERS WHO PURCHASED GOODS FROM PETMEDEXPRESS.COM, INC., N/K/A PETMED EXPRESS, INC., AND PAID PETMED EXPRESS, INC. INSURANCE CHARGES DURING THE PERIOD JANUARY 1, 1996 THROUGH THE PRESENT ARE ELIGIBLE FOR ONE OF THE FOLLOWING DISCOUNTS ON THEIR NEXT ORDER:
(1) A ten percent (10%) discount on one order of pet medications (the total discount being capped at $4.00); or
(2) Free shipping and handling on one order of pet medication if you provide an original or copy of the applicable written prescription for that medication; or
(3) A twenty-five percent (25%) discount on one order of in-stock pet supplies other than medications (the total discount being capped at $4.00).
If you have paid an insurance charge on a prior order from us, and have a copy of the invoice showing an insurance charge, please mention discount code "CLASS" when you call to place an order with us to take advantage of one of the above discounts.
We appreciate your business!
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We want pet care to feel effortless for every pet parent. Now, with updates to our AutoShip program, it’s easier than ever to get what you need, when you need it:
We'll send an email one week before an AutoShip order ships. This way, you have time to make changes.
Skip or pause online when you don't need your next order yet.
Add your favorite items to future recurring orders under Manage AutoShip in My Account.
Get support finding products your pet will love by scheduling a free video call with a licensed vet (available while enrolled in autoship).
As always, you’ll lock in savings with 5% off future orders.*
* Certain products or categories may not be eligible for discounts; discounts will be shown on product pages when available.